Shipping policy

At Uplift Luxe, we are committed to providing affordable, fast, and reliable shipping worldwide. Our shipping policy explains processing times, delivery options, carriers, and the regions we serve, so you always know when and how your order will arrive.

Order Processing Times

• Orders placed Monday-Friday before 2:00 PM EST: Processed within 1-2 business days
• Orders placed Friday after 2:00 PM through Sunday: Processed by the following Tuesday
• Holiday processing may take an additional 1-2 business days

Estimated Delivery & Shipping Times

• United States: 7-10 business days
• United Kingdom: 10-14 business days
• European Union: 10-16 business days
• Remote areas: May require additional 3-5 business days

Note: Delivery times are estimates and may vary due to customs clearance, local postal services, holidays, or unforeseen circumstances.

Shipping Costs & Fees

• Shipping fees are calculated automatically at checkout
• Costs vary based on destination, package weight, and dimensions
• Free shipping promotions will be clearly marked when available
• Additional customs duties or taxes may apply for international orders (customer responsibility)

Tracking Your Shipment

Once your order ships, you'll receive a confirmation email containing:

• Tracking number
• Carrier information
• Direct link to track your package
• Expected delivery date

If tracking information hasn't updated within 48 hours of shipment, please contact us.

Regions We Ship To

We currently ship to the following regions:

United States

All 50 states, Washington D.C., and U.S. territories

United Kingdom

England, Scotland, Wales, and Northern Ireland

European Union

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

International Shipping Important Information

• Customs & Duties: International customers are responsible for any customs fees, duties, or taxes imposed by their country
• Customs Declaration: All packages are marked with accurate item descriptions and values as required by law
• Address Accuracy: Please ensure your shipping address is complete and accurate, including postal codes
• Restricted Items: Some countries may restrict certain products - orders may be returned if items cannot be delivered

Shipping Carriers

We partner with trusted logistics providers to ensure reliable delivery:

• United States: USPS, FedEx, UPS
• United Kingdom: Royal Mail, DPD
• European Union: DHL, DPD, local postal services

Carrier selection is based on your location and package requirements to ensure optimal delivery.

Delivery Issues & Resolution

Package Not Received

1. Check with neighbors, building management, or household members
2. Verify the delivery address on your order
3. Contact the carrier directly using your tracking number
4. If unresolved after 3 business days, contact us with your order number

Damaged Packages

If your package arrives damaged:

• Take photos of the package and contents
• Do not discard packaging materials
• Contact us immediately at info@upliftluxe.com
• We will arrange for replacement or full refund

Address Changes & Intercepts

• Address changes must be requested within 2 hours of order placement
• Once shipped, address changes may incur additional fees
• Contact us immediately if you need to modify your shipping address

Important Delivery Notes

• Delivery times are estimated and not guaranteed
• We are not responsible for delays caused by customs, postal services, or unforeseen events such as severe weather
• Signature may be required for high-value orders
• Packages may be left with neighbors or at pickup locations per carrier policy
• P.O. Box deliveries may have restrictions depending on package size

Holiday & Peak Season Shipping

During peak seasons (Black Friday, Christmas, etc.):

• Processing times may extend by 1-3 additional business days
• Shipping carriers may experience delays
• We recommend placing orders early during holiday seasons
• Updated timelines will be posted on our website during peak periods

Related Policies:
Return and Refund Policy | Terms of Service

This shipping policy was last updated on December 2024. We reserve the right to update this policy at any time. Changes will be posted on our website.