Shipping policy
Uplift Luxe Shipping & Delivery Policy
Last Updated: April 8, 2026
Related Policies: Return & Refund Policy | Terms of Service | Privacy Policy
Shipping & Processing Times
All orders placed at Uplift Luxe are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day. Once your order has been processed and handed to our carrier, estimated delivery is 7–20 business days depending on your location.
Delivery timeframes are estimates only and may vary based on your destination, carrier operations, customs processing, and seasonal demand. We recommend placing orders with sufficient lead time, especially for gifts or time-sensitive occasions.
Order Tracking
Every order placed at Uplift Luxe ships with a tracking number. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number, carrier information, and a direct link to monitor your package in real time.
Please allow up to 48 hours after shipment for tracking updates to appear in the carrier's system. You can also track your order at any time using the "Track Your Order" link at the top of our website.
If your tracking shows no movement after 48 hours, please contact us at info@upliftluxe.com and we will investigate on your behalf.
Countries We Ship To
We ship internationally to most countries worldwide. If you are unsure whether we deliver to your location, please contact us before placing your order and we will confirm availability.
International orders may be subject to customs duties, import taxes, or fees charged by your destination country's customs authority. These charges are entirely the responsibility of the customer and are not included in your order total or shipping cost. Uplift Luxe has no control over customs fees and cannot predict what charges may apply to your shipment.
Shipping Address & Delivery Details
Please ensure your shipping address is complete and accurate at the time of checkout. Once an order has been dispatched, we cannot guarantee address changes, rerouting, or delivery modifications. Uplift Luxe is not responsible for packages delivered to an incorrectly entered address.
If you notice an error in your shipping address immediately after placing your order, contact us as soon as possible at info@upliftluxe.com and we will do our best to make the correction before your order is dispatched.
Lost, Delayed, or Damaged Packages
We work with trusted carriers to ensure every order arrives safely. However, in rare cases, packages may be delayed, lost, or damaged in transit. Uplift Luxe is not responsible for delays caused by customs processing, adverse weather conditions, carrier disruptions, or any other circumstances beyond our reasonable control.
If your tracking shows your package as delivered but you have not received it, please first check with neighbors and any safe drop locations near your address. If the package still cannot be located, contact us within 7 days of the marked delivery date and we will work with the carrier to resolve the issue.
If your order arrives damaged, please photograph both the packaging and the item and email us at info@upliftluxe.com within 48 hours of delivery. We will arrange a replacement or refund as appropriate.
Returns & Return Shipping
Return shipping costs are the responsibility of the customer unless the return is the result of an error on our part or a product defect. We recommend using a trackable shipping method for all returns to ensure safe delivery back to us. Uplift Luxe cannot be held responsible for returned packages lost in transit without tracking confirmation.
For full details on eligibility, timeframes, and the return process, please refer to our Return & Refund Policy.
Holiday & Peak Season Delays
During peak shopping periods — including major holidays, promotional sale events, and high-demand seasons — processing and delivery times may extend beyond our standard estimates. We recommend ordering early during these periods to allow sufficient time for delivery. We will communicate any known delays via email and on our website homepage.
Contact Us
If you have any questions about your order or our shipping policy, our customer service team is here to help.
- Email: info@upliftluxe.com
- Phone: (850) 972-9094
- Hours: Monday–Friday, 9:00 AM–6:00 PM EST
We aim to respond to all inquiries within 1–2 business days. Thank you for choosing Uplift Luxe — we are committed to making your experience as smooth and transparent as possible.
