Refund policy
Uplift Luxe Return & Refund Policy
Last updated: October 25, 2026
We want you to love what you ordered. If something isn't right, we're here to help.
1. Return Window
You may request a return within 30 days of delivery.
2. Return Conditions
To be eligible, items must be unworn, unwashed and unused, in their original condition with all tags attached, and in the original packaging, with proof of purchase.
3. How to Start a Return
Email info@upliftluxe.com with your order number, the item(s) you'd like to return, and whether you prefer a refund, store credit or an exchange. Because we ship from several warehouses, we will reply with a return authorization number, the correct return address for your item, and instructions. Please do not send items back without authorization; unauthorized returns cannot be accepted.
4. Exchanges
Need a different size or color? Choose "exchange" in your request. Once your return is received and approved, we will send the new item at no extra shipping cost, subject to availability. If it is no longer available, we will issue store credit or a refund.
5. Return Shipping
Return shipping is paid by the customer and is non-refundable, unless the item is defective, damaged or incorrect, in which case we cover it. We recommend a trackable shipping method; we cannot be responsible for returns lost in transit without tracking.
6. Restocking Fee
- Refunds to your original payment method: a 15% restocking fee is deducted.
- Store credit or exchanges: no restocking fee.
- Defective, damaged or incorrect items: no restocking fee.
7. Refunds
Once your return arrives, we inspect it within 2–3 business days and email you to confirm. Approved refunds are issued to your original payment method within 7–10 business days; your bank may need a few extra days. If you have not received your refund 15 business days after approval, please contact us.
Refunds include the item price minus any applicable restocking fee. Partial refunds may be issued for items returned worn, damaged, or without tags or original packaging.
8. Non-Returnable Items
- Items marked Final Sale
- Swimwear, bodysuits and shapewear (for hygiene reasons), unless defective
- Gift cards
- Personalized or custom items
- Fragrance, beauty and personal care products once opened
9. Sizing
Our pieces come from designers in different regions, so sizing can vary. Please check the size guide and measurements on each product page before ordering, and contact us if you need advice — we are happy to help you choose.
10. Damaged, Defective or Incorrect Items
Please check your order when it arrives. If an item is damaged, defective or not what you ordered, email us within 7 days of delivery with photos, and we will send a replacement or a full refund, including any shipping costs.
11. Order Cancellations
We start preparing orders right away. If you need to cancel, email us as soon as possible; if your order has not yet been dispatched, we will cancel it and refund you in full.
12. International Returns
Some items ship from Europe or Asia, so returns may be cross-border. Please contact us before sending an international return so we can give you the correct instructions. Any customs duties or fees charged on a return are the sender's responsibility.
13. Customers in the European Union and United Kingdom
If your order was delivered to the EU or UK, you have the right to withdraw from your purchase within 14 days of delivery without giving a reason. To exercise this right, contact us at info@upliftluxe.com or use the withdrawal button on our website. We will refund the item price and the original standard delivery cost within 14 days of receiving your withdrawal, and may withhold the refund until we receive the item back or proof that it has been sent. No restocking fee applies within this period. You are responsible for the cost of returning the item and for any reduced value caused by handling it beyond what is needed to check it.
14. Contact Us
Email: info@upliftluxe.com
Phone: (850) 972-9094 (Monday–Friday, 9 AM–6 PM ET)