Contact Uplift Luxe Customer Support

At Uplift Luxe, we believe exceptional customer service is just as important as the quality products we offer. Whether you have questions about our trendy fashion pieces or chic home essentials, our dedicated team is here to help make your shopping experience seamless and enjoyable.

How to Reach Us

We offer multiple convenient ways to get in touch with our customer support team, so you can choose the method that works best for you.

Email Support

For non-urgent inquiries or detailed requests, email us at info@upliftluxe.com. Our team typically responds within 24 hours during business days. When emailing, please include your order number if relevant, along with any details that will help us assist you efficiently.

Email is perfect for inquiries that require detailed explanations or when you need to attach photos of products or issues. Our team carefully reviews every email and provides thorough responses to ensure all your questions are answered completely.

Phone Contact

Prefer to speak with someone directly? Call us at (850) 972-9094 during our business hours. Our friendly representatives are ready to answer your questions, help you track orders, or provide product recommendations, making phone support ideal for time-sensitive matters.

Our phone lines are open Monday through Friday from 9 AM to 6 PM EST. During these hours, you'll speak directly with a knowledgeable team member who can access your account information in real-time for quick problem resolution.

Business Address

Uplift Luxe is located at 13980 NW 22nd Court, Pembroke Pines, FL 33028, USA. While we primarily operate online to serve customers nationwide, you're welcome to reach out if you need to send correspondence or have questions about our physical location.

What We Can Help You With

Our knowledgeable customer support team can assist with a wide range of inquiries, from simple questions to complex issues that require detailed attention.

Product Information and Recommendations

Not sure which size to order or wondering about fabric care for a specific item? Need styling advice or product recommendations? Our team knows our inventory inside and out and can provide detailed information about materials, sizing, and styling suggestions to help you make confident purchasing decisions.

Each team member receives extensive product training and stays updated on new arrivals and seasonal collections. This knowledge allows us to match products to your specific needs, suggest complementary items, and help you build complete looks that reflect your personal style.

Order Status and Tracking

Questions about your order? We can help you track shipments, confirm delivery dates, update shipping addresses before items ship, and resolve any delivery concerns you may have. Simply provide your order number, and we'll give you a complete status update.

Our system allows us to see real-time order status and identify if there are any delays or issues with your shipment. If your tracking information isn't updating as expected, we can investigate directly with our shipping partners to ensure your order arrives safely.

Returns and Exchanges

Need to return or exchange an item? Our team will guide you through our return process, provide return authorization if needed, answer questions about our return policy, and help you find the right replacement item because we want you to love everything you purchase from us.

Returns are hassle-free when you work with our team, as we can explain the return window and conditions, provide prepaid shipping labels when applicable, and help facilitate exchanges for different sizes or colors to ensure you get exactly what you need.

Payment and Billing Questions

Have concerns about payment methods or billing issues? Need to update payment information? We can assist with payment processing questions, address billing discrepancies, explain charges on your statement, and help resolve any payment concerns securely and efficiently while protecting your sensitive information.

Payment security is our top priority, which is why we use encrypted systems to protect your information. If you notice an unfamiliar charge, we can provide detailed invoice information, and our team works closely with payment processors to resolve billing issues quickly and accurately.

Technical Support

Experiencing issues with our website? Having trouble completing checkout or accessing your account? Our team can help troubleshoot technical problems, reset passwords, resolve checkout issues, and ensure you can shop smoothly on our platform without frustration.

Website issues can be frustrating, so our technical support team is trained to diagnose common problems and guide you through solutions step by step. If the issue is on our end, we'll escalate it immediately to our technical team for resolution.

Before You Contact Us

To help us serve you more efficiently, consider checking these resources first, as you might find the answer you need immediately without waiting for a response.

Order Confirmation Email

Your order confirmation email contains tracking information, order details, and estimated delivery dates, so check this email first if you have questions about your recent purchase. The confirmation is sent immediately after your order is placed and includes everything you need to monitor your shipment.

Product Pages

Detailed product descriptions, sizing charts, care instructions are available on each product page to provide comprehensive information.

Our Response Time Commitment

We understand that when you have a question, you want answers quickly, which is why our team strives to respond to all email inquiries within 24 hours during business days. During peak shopping seasons like holidays, response times may extend slightly, but we always work diligently to address every inquiry promptly and thoroughly.

Phone inquiries receive immediate attention during business hours, but if you call outside our operating hours, please leave a message with your contact information and a brief description of your inquiry, and we'll return your call on the next business day.

Our Customer Service Promise

At Uplift Luxe, every customer interaction matters to us, which is why we promise to treat your inquiries with respect and urgency, provide accurate and helpful information, work diligently to resolve any issues, and ensure your satisfaction with every purchase because your trust in our brand means everything to us.

We train our team members extensively so they understand our products and policies thoroughly, and more importantly, they're empowered to find creative solutions to problems. If something goes wrong with your order or experience, we'll make it right without hassle or complicated procedures.

Business Hours

Get in Touch Today

Thank you for choosing Uplift Luxe as your destination for contemporary fashion and home essentials. We look forward to assisting you and making your shopping experience exceptional, because every question matters to us and we're here to help you look and feel your best.