At Uplift Luxe, we believe exceptional customer service is just as important as the quality products we offer. Whether you have questions about our trendy fashion pieces, chic home essentials, need assistance with an order, or simply want to share feedback, our dedicated team is here to help. We're committed to making your shopping experience seamless and enjoyable from browsing to delivery and beyond.
How to Reach Us
We offer multiple convenient ways to get in touch with our customer support team. Choose the method that works best for you, and we'll respond promptly to address your needs.
Email Support
For non-urgent inquiries, product questions, or detailed requests, email us at info@upliftluxe.com. Our team typically responds within 24 hours during business days. When emailing, please include your order number if you're inquiring about a specific purchase, along with any relevant details to help us assist you more efficiently.
Phone Contact
Prefer to speak with someone directly? Call us at (850) 972-9094 during our business hours. Our friendly customer service representatives are ready to answer your questions, help you track orders, or provide product recommendations. Phone support is ideal for time-sensitive matters or when you need immediate assistance.
Business Address
Uplift Luxe is located at 13980 NW 22 Ct, Pembroke Pines, FL 33028. While we primarily operate online to serve customers nationwide, you're welcome to reach out if you need to send correspondence or have questions about our location.
What We Can Help You With
Our knowledgeable customer support team can assist with a wide range of inquiries and concerns.
Product Information and Recommendations
Not sure which dress size to order? Wondering about fabric care for a specific item? Need styling advice or product recommendations? Our team knows our inventory inside and out and can provide detailed information about materials, sizing, care instructions, and styling suggestions to help you make confident purchasing decisions.
Order Status and Tracking
Questions about your order? We can help you track shipments, confirm delivery dates, update shipping addresses before items ship, and resolve any delivery concerns. Simply provide your order number, and we'll locate your purchase details quickly.
Returns and Exchanges
Need to return or exchange an item? Our team will guide you through our return process, provide return authorization if needed, answer questions about our return policy, and help you find the right replacement item. We want you to love everything you purchase from Uplift Luxe.
Payment and Billing Questions
Have concerns about payment methods, billing issues, or need to update payment information? We can assist with payment processing questions, address billing discrepancies, explain charges on your statement, and help resolve any payment-related concerns securely and efficiently.
Technical Support
Experiencing issues with our website? Having trouble completing checkout? Can't access your account? Our team can help troubleshoot technical problems, reset passwords, resolve checkout issues, and ensure you can shop smoothly on our platform.
Before You Contact Us
To help us serve you more efficiently, consider checking these resources first. You might find the answer you need immediately.
Frequently Asked Questions
Many common questions about shipping times, return policies, sizing, and product care are answered in our FAQ section. Browse through these helpful resources to find quick answers without waiting for a response.
Order Confirmation Email
Your order confirmation email contains tracking information, order details, and estimated delivery dates. Check this email first if you have questions about your recent purchase.
Product Pages
Detailed product descriptions, sizing charts, care instructions, and customer reviews are available on each product page. These resources provide comprehensive information to help you make informed decisions.
Our Response Time Commitment
We understand that when you have a question or concern, you want answers quickly. Our team strives to respond to all email inquiries within 24 hours during business days (Monday through Friday). During peak shopping seasons or holidays, response times may extend slightly, but we always work diligently to address every inquiry as promptly as possible.
Phone inquiries receive immediate attention during business hours. If you call outside our operating hours, please leave a message with your contact information and a brief description of your inquiry, and we'll return your call on the next business day.
We Value Your Feedback
Your opinions and experiences matter to us. Whether you want to share positive feedback about a product you love, suggest improvements to our website or services, or let us know about any concerns, we welcome your input. Customer feedback helps us continually improve our product selection, shopping experience, and customer service.
Stay Connected
Beyond direct customer support, you can stay updated on new arrivals, exclusive offers, styling tips, and company news by following us on social media and subscribing to our newsletter. Join our community of style-conscious women who share your passion for trendy fashion and chic home décor.
Our Customer Service Promise
At Uplift Luxe, every customer interaction matters. We promise to treat your inquiries with respect and urgency, provide accurate and helpful information, work diligently to resolve any issues, and ensure your satisfaction with every purchase. Your trust in our brand means everything to us, and we're committed to earning it with every interaction.
Thank you for choosing Uplift Luxe as your destination for contemporary fashion and home essentials. We look forward to assisting you and making your shopping experience exceptional.